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Contents

List of Tables and Figures

List of Acronyms and

Preface .

Elżbieta Marciszewska, Jana Pieriegud

Chapter 1. Benchmarking in business and transport sector

Jana Pieriegud

1. Benchmarking as universal management tool

2. Defi nitions and the concept of benchmarking

3. Evolution and types of benchmarking

4. Benchmarking in transport sector

Part I

BENCHMARKING IN ROAD AND RAIL

FREIGHT TRANSPORT

Chapter 2. Benchmarking of transport systems in the EU countries.

Th e case of road transport

Bogusław Liberadzki, Bartłomiej Gorlewski

1. Benchmarking of transport systems – background and objectives

3. Comparison of road transport in the EU

4. Conclusion

Chapter 3. Benchmarking analysis of the rail freight market in Poland

Jana Pieriegud, Wojciech Paprocki

1. Introduction

2. Structural changes in the Polish railway market

3. Development strategies by private operators

4. Conclusion

Annex

Part II

BENCHMARKING IN AIR TRANSPORT

Chapter 4. Benchmarking in air transport – comparative research

of strategic alliances

Elżbieta Marciszewska

1. Introduction

2. Th e mega-alliances – comparative analysis of the market potential

3. Models of cooperation in strategic alliances as a subject

of benchmarking research

4. Conclusion

Chapter 5. Airports benchmarking – the scope and methodology

of research

Andrzej Siembida

1. Introduction – the scope of research

2. Operational processes at airports

3. Methods used in benchmarking research

4. Challenges while designing a research and choosing

the benchmarking team

Part III

TARIFFS AND INFRASTRUCTURE ACCESS CHARGE

COMPARISONS IN PASSENGER TRANSPORT

Chapter 6. Benchmarking analysis of air transport infrastructure

user charges

Dariusz Kaliński

1. Introduction

2. Comparison of rules for calculating airport charges

3. Comparison of navigation charges

4. Conclusion

Chapter 7. Polish urban public transport fares compared

with European mainstream solutions

Michał Wolański

1. Introduction

2. Fare integration

3. Enabling changes

4. Modern principles and criteria concerning price diff erentiation 5. Best practices used in individual European towns

6. Conclusion

Part IV

QUALITY OF PASSENGER TRANSPORT SERVICES

IN POLAND IN COMPARISON WITH OTHER COUNTRIES

Chapter 8. Passenger rights and services quality in railway transport

Sławomir Krzemiński

1. Introduction .

2. Passenger transport trends in Poland

3. Passenger rights in railway transport

4. Quality of passenger services – SKM case

5. Conclusion

Chapter 9. Quality of services in the carriage of disabled persons

in the Polish air transport and the European and world standards

Izabella Bergel

1. Introduction

2. Assessment of the present state of adjusting air transport

in Poland to the needs of disabled persons

3. Comparison of standards in servicing disabled persons

in air transport in Spain and Poland

4. Standards of servicing disabled persons in air transport

in the USA and Canada

5. Perspectives for improving standards of servicing disabled

passengers in Polish air transport

6. Conclusion

 

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195 pages