Essential Operations Management
by Terry Hill
From two highly respected authors in the field, Essential Operations Management
provides a concise, student-friendly overview of operations management, striking a balance
between coverage of the service and manufacturing industries that reflects current trends
and supported by well-developed international case studies and learning features.
Table Of Contents
Contents Preface Acknowledgements
PART I: INTRODUCTION Managing Operations Developing and Implementing
an Operations Strategy
PART II: DESIGNING AND DELIVERING SERVICES AND PRODUCTS Designing
Services and Products Delivering Services Making Products Location and Layout
PART III: MANAGING OPERATIONS Managing Capacity Scheduling and
Executing Operations Managing Inventory Managing Quality Managing the Supply Chain
PART IV: IMPROVING OPERATIONS Improving Operations
Paperback , 512pp