The Truth About Managing People (New)

2nd Edition

Table of Contents

Preface

Part I The Truth About Hiring

Truth 1 Forget traits; it’s behavior that counts

Truth 2 Realistic job previews: what you see is what you get

Truth 3 Tips for improving employee interviews

Truth 4 Brains matter; or when in doubt, hire smart people

Truth 5 Don’t count too much on reference checks

Truth 6 When in doubt, hire conscientious people!

Truth 7 Hire people who fit your culture: my “good employee” is your stinker!

Truth 8 Manage the socialization of new employees

Part II The Truth About Motivation

Truth 9 Why many workers aren’t motivated at work today

Truth 10 Happy workers aren’t necessarily productive workers!

Truth 11 Telling employees to do their best isn’t likely to achieve their best

Truth 12 Not everyone wants to participate in setting their goals

Truth 13 Professional workers go for the flow

Truth 14 When giving feedback: criticize behaviors, not people

Truth 15 You get what you reward

Truth 16 It’s all relative!

Truth 17 Ways to motivate low-skill, low-pay employees

Truth 18 There’s more to high employee performance than just motivation

Part III The Truth About Leadership

Truth 19 The essence of leadership is trust

Truth 20 Experience counts! Wrong!

Truth 21 Most people think they know what good leaders look like

Truth 22 Effective leaders know how to frame issues

Truth 23 You get what you expect

Truth 24 Charisma can be learned

Truth 25 Make others dependent on you

Truth 26 Adjust your leadership style for cultural differences, or when in Rome…

Truth 27 When leadership isn’t important

Part IV The Truth About Communication

Truth 28 Hearing isn’t listening

Truth 29 Choose the right communication channel

Truth 30 Listen to the grapevine

Truth 31 Men and women do communicate differently

Truth 32 What you do overpowers what you say

Part V The Truth About Building Teams

Truth 33 What we know that makes teams work

Truth 34 2 + 2 doesn’t necessarily equal 4

Truth 35 One bad apple spoils the barrel

Truth 36 We’re not all equal: status matters!

Truth 37 Not everyone is team material

Part VI The Truth About Managing Conflicts

Truth 38 The case for conflict

Truth 39 Beware of groupthink

Truth 40 How to reduce work-life conflicts

Truth 41 Negotiating isn’t about winning and losing

Part VII The Truth About Designing Jobs

Truth 42 Not everyone wants a challenging job

Truth 43 Four job-design actions that will make employees more productive

Part VIII The Truth About Performance Evaluation

Truth 44 Annual reviews: the best surprise is no surprise!

Truth 45 Don’t blame me! The role of self-serving bias

Truth 46 The case for 360-degree feedback appraisals: more is better!

Part IX The Truth About Coping with Change

Truth 47 Most people resist any change that doesn’t jingle in their pockets!

Truth 48 You can teach an old dog new tricks

Truth 49 Use participation to reduce resistance to change

Part X Some Final Thoughts About Managing Behavior

Truth 50 First impressions do count!

Truth 51 People aren’t completely rational: don’t ignore emotions!

Truth 52 Employee turnover can be a good thing

Truth 53 Beware of the quick fix

References

About the Author

240 pages, Paperback

Księgarnia nie działa. Nie odpowiadamy na pytania i nie realizujemy zamówien. Do odwolania !.

THE TRUTH ABOUT MANAGING PEOPLE (NEW)

ROBBINS S.

The Truth About Managing People (New)