This is the first book to
focus on the people side of knowledge management what it takes to get employees to
contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture
change, drawing from the lessons learned by Buckman Laboratories the leader and pioneer in
knowledge management in implementing award-winning knowledge systems. His book is a
practical primer on how organizations can move from hoarding knowledge to sharing it,
building a global strategy that allows them to respond faster than the competition to any
customers need on a global basis. Buckman reveals how to:
Combat the biggest problem
with implementing knowledge management creating the culture that supports it
Increase the speed of innovation globally across an organization
Resolve technical problems
quickly
Make immediate, informed decisions to help solve customer issues
Create new products based on customer input and demand
Author Biography
Robert H. Buckman (Memphis,
TN) was a pioneer in using knowledge acquisition in every area of his business and now
speaks on knowledge management to audiences around the world. During his years as chairman
and CEO of Buckman Laboratories, company revenues increased nearly one 1,000 percent.
254 pages