The American edition of Marketing Management is the world's leading marketing text
because its content and organization consistently reflect changes in marketing theory and
practice . This new European Edition of Marketing Management has been inspired by
the American edition and explores the challenges facing European marketing practitioners,
with all the case studies and exercises newly re-written for European students.
Contents
PART 1  UNDERSTANDING MARKETING MANAGEMENT
Chapter  1  Defining Marketing : The European Context 
Chapter 2  Understanding Marketing Management 
Chapter 3  Developing Marketing Strategies and Plans 
Chapter 4  Managing Digital Technology in Marketing 
PART 2  CAPTURING MARKETING INSIGHTS
Chapter 5  The Changing Marketing Environment and Information Management 
Chapter 6  Managing Market Research and Forecasting
Chapter 7  Analysing Consumer Markets 
Chapter 8  Analysing Business Markets 
Chapter 9  Dealing with the Competition
PART 3  CONNECTING WITH CUSTOMERS
Chapter 10  Segmenting, Analysing and Creating Target Market Differentiating and
Positioning Strategies 
Chapter 11  Creating Customer Value, Satisfaction and Loyalty
PART 4  BUILDING STRONG BRANDS
Chapter 12  Creating and Managing Brand Equity 
Chapter  13  Devising a Contemporary Branding Strategy 
PART 5  SHAPING THE MARKET OFFERING
Chapter 14  Designing, Developing and Managing Market Offerings 
Chapter 15  Introducing New Market Offerings 
Chapter 16  Developing and Managing Pricing Strategies 
PART 6  DELIVERING VALUE 
Chapter 17  Designing and Managing Supply Networks 
Chapter 18  Managing Service Process and the Customer Interface
PART 7  COMMUNICATING VALUE
Chapter 19  Designing and Managing Marketing Communications 
Chapter 20  Managing Global and Personal Communications 
PART 8  MANAGING MARKETING IMPLEMENTATION AND CONTROL
Chapter 21  Implementing Marketing Management 
Chapter 22  Managing Marketing Metrics 
928 pages, Hardback
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